General terms of sale and use of www.littledudes.be
Effective July 1st, 2021
Article 1 - Corporate Identity
Article 2 – Scope of Application
Article 3 - Offer and Origin of the Contracts
Article 4 - Right of Withdrawal
Article 5 - Price
Article 6 - Payment
Article 7 – Conformity and Warranty
Article 8 - Delivery and Execution
Article 9 - Force Majeure
Article 10 - Intellectual Property
Article 11 - Complaint Procedure - Applicable Law
Article 12 - Personal Data
Article 13 - Amendment
Article 1: Corporate Identity
Mrs Laurence Yana, carrying out her activity under the trade name Little Dudes, hereinafter referred to as the "Vendor"
Rue de la vallée 67
Email address: firstname.lastname@example.org
Tel. + 32 477 88 15 41
Business number (ECB): 0838.900.639
Article 2 : Scope and Conditions
2.1. These General Terms and Conditions define the rights and obligations of the parties in the context of the sale of products via the website www.littledudes.be, hereinafter "the Website" between "the Vendor" and "the Buyer". The buyer is any natural person who enters into a distance contract with the Vendor in order to acquire or use the Vendor's products for purposes that exclude any professional use (hereinafter "the Buyer").
2.2. The delivery address provided by the Buyer must be in Europe. If the Buyer indicates a delivery address in another country, the Vendor reserves the right to reject the order.
2.3. In order to place an order, the Buyer must be at least 18 years old. Otherwise, the Vendor is entitled to request the prior consent of the parents or guardian or legal representative of the Buyer in order to place an order. If the Vendor notices that the order was made by a minor, the Vendor reserves the right to reject the order.
2.4. By using the Website and/or placing an order on it, the Buyer accepts these General Terms and Conditions and acknowledges that all rights and obligations mentioned on the Site are applicable to him.
2.5. These General Terms and Conditions can be consulted directly on the Website. At the buyer's request, they can also be sent to him by email.
Article 3 : Offer and Origin of the Contracts
3.1. If an offer is valid for a limited time or is subject to certain conditions, this is always expressly mentioned in the offer.
3.2. The offer contains a complete and precise description of the products offered as well as the ordering process. The description is sufficiently detailed to allow the Buyer to properly evaluate the offer. If the Vendor makes use of illustrations, they are a faithful representation of the offered products. Each product sheet is based on information provided by the manufacturer or supplier of the product. However, this information is not exhaustive. If the Vendor is clearly mistaken, he is not required to deliver the product or service described incorrectly.
3.3. The products offered for sale are those that appear on the website within the limits of available stocks. The Vendor makes every reasonable effort to display the availability of products in real time on the website, but cannot be held responsible if a product was no longer available to fulfil the order made by the Buyer. In case of unavailability of one of the ordered products, the Buyer will be informed and will have the possibility to modify his order or cancel it, in which case he will be refunded the amount of his order, if it has already been paid.
3.4. The buyer's order will be complete and the contract will take effect immediately after the Vendor confirms the order by email and receives the buyer's approval of the transaction from the Buyer’s credit card or debit card issuer. The Vendor is in no way responsible for delays in delivery and/or non-delivery of the order if these delays are due to the refusal of payment by the issuer of the Buyer's debit card. No order is accepted or processed without valid payment in the name of the (registered) cardholder.
3.5. The Buyer may place his order on the website 24/7. To buy a product, the Buyer must add it to the basket. The buyer will then be asked to fill in a form containing personal information and billing information and select the delivery address. The Vendor cannot be held responsible for the consequences of the incorrect communication of billing or delivery data. In such cases, all costs incurred for the reshipment will be borne by the Buyer.
At the end of the ordering process, the Buyer will receive a summary of the order and he will be asked to accept these General Terms and Conditions of Sale and confirm payment. After completing these steps, the purchase will be final.
The Vendor will confirm each order by sending an email to the address indicated by the Buyer when ordering. In this email it will be mentioned, the date of the order, the summary and price of the ordered product, increased by delivery costs.
3.6. The Buyer may at any time follow his order by consulting the "my account" section on the website.
Article 4 : Right of withdrawal
4.1. For any purchase of products or services, the Buyer has a period of 14 calendar days from the delivery or, in the case of services, the conclusion of the contract to withdraw the said contract. Meanwhile, the Buyer may return his order without penalty and without providing any reason. Within 14 days after the return of the order or termination of the contract, the entire purchase price will be fully refunded using the same payment method used by the buyer in the original transaction. The purchase price will be reduced by the amount of the voucher(s) or discounts that occurred at the time of order.
4.2. The return costs are free for Belgium and at the expense of the Buyer for other European countries. The risks related to the shipment are the responsibility of the Buyer. In case of loss or damaged package, the Vendor is not held responsible. It is therefore strongly recommended to return the item(s) in registered mail or in post tracking.
4.3. The Vendor may defer the refund until the recovery of the goods, or until the consumer has provided proof of shipment of the goods, the date chosen being that of the first of these facts.
4.4. During the withdrawal period, it is imperative to handle the goods and packaging with care, not to unpack the product or use it except to the extent necessary to be able to assess whether the Buyer wishes to keep the goods or not. If the Buyer makes use of his right of withdrawal, he must return the goods accompanied by all the delivered accessories and – as far as possible – in its original condition and packaging, according to the instructions below.
4.5. The Buyer may return the order to the following address:
RUE DE LA VALLEE 67
4.6. To perform his right of withdrawal in a correct and prompt manner, the Buyer must notify the Vendor to the following address email@example.com by means of an unambiguous declaration expressly mentioning the Buyer's contact details, the returned products and the order number, or by means of the model form reproduced at the end of these terms.
Article 5 : Price
5.1. Except in the case of a valid offer for a defined period, the Vendor reserves the right to modify the selling price at any time; however, the products purchased will be invoiced at the price appearing on the website at the time of the order.
5.2. The prices indicated are in euros and include all taxes, duties and services. There will therefore never be any surprises for the Buyer. However, the Vendor may decide to charge the Buyer the delivery costs. In that case, the Vendor will notify the Buyer before the confirmation of the order (see Article 8).
Article 6 : Payment
6.1. Payment is limited to the payment methods offered on our Website: with Visa or Mastercard, by Bancontact, on PayPal with Maestro, with Apple Pay and Shop Pay.
6.2. To guarantee a secure online payment and guarantee the security of the Buyer's personal data, the transaction data is encrypted with SSL technology sent on the net. To pay with SSL, the Buyer does not need any special software. The Buyer recognizes a secure SSL connection to the "lock" present in the status bar of his browser.
6.3. The product(s) ordered remains the property of the Vendor until full payment of the purchase price and any costs indicated at the time of the order.
Article 7 : Conformity and Warranty
7.1. The Vendor guarantees that the products comply with the order and meet the normal expectations that the Buyer may have, taking into account the specifications of the product. The Vendor also guarantees that the products meet the requirements of all applicable laws at the time of the order.
7.2. The information concerning the products listed on the website or any other Little Dudes document, in particular, without limitation, on the composition of the products and their origin, has been communicated to Little Dudes by its suppliers and has not been verified by Little Dudes. Consequently, Little Dudes declines all responsibility for the accuracy of this information and for any damages that may result from it.
7.3. The Vendor guarantees that the product is, at the time of its original purchase, free of any defect in material, design and manufacture.
The Vendor guarantees that the products put up for sale on the website do not have visible or invisible defects, which would make the use of the product impossible or dangerous.
The Vendor is bound to consumers established in a country of the European Union of the legal guarantee of conformity of 2 years mentioned in articles 1649bis to 1649octies of the Belgian Civil Code. The consumer acknowledges that the replacement of the defective product may prove impossible for certain specific products made in limited quantities, in which case he will only be able to claim an adequate reduction in price.
The Vendor is also bound by the legal guarantee in the case of hidden defects, under the conditions provided for in articles 1641 to 1649 of the Civil Code, provided however that the customer makes use of this guarantee at the latest within one month following the discovery of the possible hidden defect.
Where applicable, any specific warranty valid for a certain product will be clearly specified in the product sheet of the latter, to the exclusion of any other more extensive warranty.
In any case, are excluded from the warranty the products whose damage results from:
The negligence of the customer (breakage, splits, etc.)
An attempted repair by the customer;
Misuse by the customer (fraying, use of inadequate cleaning products, etc.);
A case of force majeure (loss, theft, etc.);
Normal wear and tear of the product, transport, misuse and/or non-compliance with the instructions contained in a user manual.
If the defect is minor, the Buyer cannot demand a refund of the product affected by this defect.
Article 8 : Delivery and Execution
8.1. The package is sent either by Urbeez for the 19 municipalities of Brussels or by Bpost in accordance with the procedures described in point 8.3. The Vendor reserves the right to modify the countries in which deliveries are possible.
8.2. The order is delivered to the shipping address communicated during your order.
8.3. Here are the terms of delivery according to the countries from which the shipment originated:
19 municipalities of Brussels
Partnership with Urbeez: electric bike
Price: 6 euros regardless of the weight of the package
Pick up 2 times/week
Then count 48 hours maximum for delivery (from the day of the pick up)
The Buyer can choose to be notified by email or SMS
Free delivery above 75 euros
Return to Brussels must be with Urbeez
The Buyer clicks on the following link:
And follow the procedure
Urbeez will be responsible for retrieving packages from the buyer
Urbeez is collected once a week.
artnership with Bpost:
Price: 7 euros regardless of the weight of the package
Shipping of the order following the 48 hours of the validation of the order. And then count 3 days maximum for delivery
In case of absence, a notice will be left at the delivery address. It is up to the customer to contact the delivery person to arrange either a new delivery or to go to the post office for a pick-up.
The Buyer can choose to be notified by email
Free delivery above 75 euros
Return must be with Bpost
The Buyer clicks on the following link:
And follows the procedure.
Little Dudes will send the Buyer a prepaid label in PDF format to stick on the package to be returned.
EU Member States
Partnership with Bpost
Price: 8 euros for France, Luxembourg, the Netherlands and Germany.
Free delivery above 150 euros
Price: 15 euros for other European countries
At the expense of the Buyer
Return to: LITTLE DUDES, rue de la vallée 67 boite 4, 1000 Brussels, Belgium.
8.4. An exchange results in a new delivery and follows the rules applicable to deliveries.
In Belgium, for an exchange with a value of less than 75 EUR, delivery is charged at the Brussels or Belgium rate; for an exchange with a value equal to or greater than 75 EUR, delivery is free of charge.
In Europe, for an exchange with a value of less than 150 EUR, delivery is charged at the Europe rate; for an exchange with a value equal to or greater than 150 EUR, delivery is free of charge.
8.5. Within 14 days after receipt of delivery by the Buyer or a person authorized by him, the Buyer may return one of his items, provided that he follows this return procedure:
1. Click on the following link: http://littledudes.be/a/returns
2. Enter the email address and order number
3. Choose the refund method: "refund" or "voucher"
4. Select the order and the items to be returned as well as the reasons for the return:
a. The item is too small
b. The item is too large
c. The item is different from the photo presented on the website
d. The cut is not suitable, I am disappointed with the product
e. The item has a defect
f. I received the wrong item
g. The item was delivered too late
h. I ordered several sizes/items to try
i. Other: .....
5. A confirmation email will be sent when this return request is validated by Little Dudes.
6. Pack the item(s) to be returned in the packaging (provided for this purpose). The returned or exchanged items must be shipped in new condition, in their original packaging also in perfect condition, necessarily accompanied by the invoice and the duly completed return document. The Vendor reserves the right to refuse returned or exchanged items if they are damaged, stained or show traces of use.
8.6. For a delivery to Belgium, the Vendor will make every effort to ensure that the order is shipped within 48 hours of the validation of the order and receipt of payment (except on public holidays). It then takes 2 to 5 days for the reception of the package. In case of absence, a notice will be left at the delivery address. It is up to the Buyer to contact the delivery person to arrange either a new delivery or to go to the post office for a pick-up.
For a delivery outside Belgium, the Vendor will make every effort to ensure that the order is shipped within 48 hours of the validation of the order and receipt of payment (except on public holidays). The Vendor will make every effort for the order to be delivered within 15 days.
8.7. The delivery times indicated are for information purposes only. If they are not respected, it does not create any right to damages on the part of the Buyer.
8.8. The sending of the order always takes place at the Vendor's risk, so the buyer must never worry about possible loss of goods by the carrier. However, the risk of loss or damage to the products is transferred to the Buyer at the moment when the latter or a third party designated by him, and other than the carrier, takes physical possession of these products.
The return of goods as part of the exercise of your right of withdrawal in accordance with Article 4 always takes place at the risk of the Buyer.
8.9. If the goods delivered by the Vendor have been damaged during transport, do not correspond to the items appearing on the delivery note or do not correspond to the items that the Buyer has ordered, the Buyer has the obligation to report this as soon as possible to the Vendor, within 3 days at the latest. The Buyer must then return the items in question within 14 days of receipt to the following address:
RUE DE LA VALLÉE 67 BOITE 4
8.10. The Vendor reserves the right to split the delivery of the products according to their availability.
Article 9 : Force Majeure
9.1. In case of force majeure, the Vendor is not required to comply with its obligations towards consumers. In that case, the Vendor has either the right to suspend its obligations for the duration of the force majeure event, or to permanently cancel the order.
9.2. Force majeure means any circumstance beyond the control by which compliance with the Vendor's obligations towards the Buyer is made wholly or partially impossible. These circumstances include: a global pandemic, strikes, lockouts, labour disputes, fire, technical incidents, energy outages, disruptions in (telecommunications) networks or lines or other communication systems used and/or the unavailability of our Website, lack of delivery or late delivery by suppliers or other third parties, etc…
Article 10 : Intellectual Property
10.1. The Buyer expressly acknowledges that all intellectual property rights related to the information provided, communications or other statements concerning the Products, logos, and/or the website belong to Little Dudes, its subcontractors or other right-holders.
10.2. The Buyer is prohibited from making use of and/or making changes to intellectual property rights as described in this article, such as reproducing them without the express prior written permission of the Vendor, its subcontractors or other right-holders.
Article 11 : Complaint Procedure - Applicable Law
11.1. The Vendor obviously wants his customers to be 100% satisfied. In the event that a customer nevertheless has complaints to make, he is requested to contact the Vendor by email at the following address firstname.lastname@example.org or on the contact form directly on the website. The Vendor undertakes to deal with the complaint within 7 days.
11.2. Belgian law is exclusively applicable to all contracts with Little Dudes customers, regardless of their place of residence. All disputes that are related to or arise from the offers of Little Dudes are subject to the exclusive jurisdiction of the courts and tribunals of Brussels sitting in French.
If, for reasons of international law, another legislation would still be applicable, it will be interpreted in the first place in accordance with the provisions of the applicable Belgian laws relating to market practices and consumer protection.
11.3. The Consumer Mediation Service set up by the Federal Government is competent to receive any request for out-of-court settlement of consumer disputes. This service will process the request itself or transfer it to the qualified entity. The Buyer can contact the Consumer Mediation Service via the following link: http://www.mediationconsommateur.be//fr
11.4. In the event of a cross-border dispute, the Buyer may also call on the "Online Dispute Resolution" platform of the European Union via the link: https://ec.europa.eu/odr
Article 12 : Personal Data
12.1. The Vendor collects personal data concerning buyers that have been communicated to him via the website or by email. It undertakes not to communicate this data to third parties. This data will be used only to process orders.
- When the Buyer visits the website, Little Dudes offers to subscribe to a newsletter, receive promotional offers and receive its shares for private sales. The Buyer can register and has the option to unsubscribe at any time.
- The Vendor processes personal data in accordance with its Personal Data Protection Charter available at the following address https://littledudes.be/pages/protection-de-la-vie-privee
Article 13 : Amendment
These General Terms and Conditions of Sale may be modified regularly by the Vendor. The applicable Conditions are those in force on the day the order is placed.
Annex: WITHDRAWAL FORM
(Please complete and return this form only if you wish to withdraw from the contract)
—To the attention of Little Dudes, rue de la vallée, 67, 1000 Brussels, e-mail email@example.com
— I/We (*) hereby notify you(*) of the contract relating to the sale of the good (*)/for the provision of the service (*) below ...
— Ordered on (*)/received on (*)....
— Address of the consumer(s) …
— Signature of the consumer(s) (only in the event of notification of this form on paper) …