F.A.Q

PRACTICAL ISSUES REGARDING DELIVERIES/RETURNS

· Delivery to the 19 municipalities of Brussels

We deliver with e-bikes in the 19 municipalities of Brussels in partnership with Urbeez. We work at a fixed price of 6 euros per delivery, regardless of the weight of the package.  

If the amount of the order is more than 75€, we offer you a free delivery!   

You have the choice to be notified by email or sms of the follow-up of your delivery. Urbeez picks up your package on Tuesday and Thursday. Your package will then be delivered within 48 hours.  

The delivery times indicated are for information purposes only. If they are not respected, it does not create any right to damages.

You can easily track your order by logging into your account.

· Delivery to other cities in Belgium

We deliver your packages everywhere in Belgium in partnership with Bpost. You will be charged 7€ delivery fee. If the amount of the order is more than 75 €, we offer free delivery!  

We will make every effort to ensure that the order is shipped within 48 hours of the validation of the order and receipt of payment (except on public holidays). It then takes 2 to 5 days to receive your package. In case of absence, a notice will be left at the delivery address. It is up to you to contact the delivery person to arrange either a new delivery or to go pick it up at the post office.

The delivery times indicated are for information purposes only. If they are not respected, it does not create any right to damages.

You can easily track your order by logging into your account.

Return from Brussels

We accept returns, within 14 days after the date of delivery, of any item that is still in its original packaging and has never been used.   

If these conditions are met, you can send us the item free of charge in partnership with Urbeez, by e-bike. If the item is defective or damaged, we will be obliged to refuse the return.

To make your return: 

1. Click on the following link: https://littledudes.be/a/returns

2. Enter your email address and order number 

3. Choose the refund method: "refund" or "voucher"

4. Select the order and item(s) to be returned as well as the reasons for the return:

a) The item is too small

b) The item is too large

c) The item is different from the photo presented on the website

d) The cut is not suitable, I am disappointed with the product

e) The article has a defect

f) I received the wrong item

g) The item was delivered too late

h) I ordered several sizes/items to try

i) Other : ……………………………..

5. You will receive a confirmation email as soon as your return request is validated on our part 

6. Pack the items to be returned in the packaging, sustainable and recycled, provided for this purpose.

7. Urbeez will take care of picking up your package. The Urbeez collection is done once a week. We will send you the details by email.

8. Once we have received your return, you will be kept informed by email that everything is in order.

9. If you have chosen a refund, you will be refunded via the payment method used when ordering within 5 to 10 working days.

10. If you have chosen a voucher, the voucher will be automatically added to your account and you can use it for your next order.

Return from other cities in Belgium

We accept returns, within 14 days after the date of delivery, of any item that is still in its original packaging and has never been used. 

If these conditions are met, you can forward the item to us free of charge in partnership with Bpost. If the item is defective or damaged, we will be obliged to refuse the return.

To make your return: 

1. Click on the following link: https://littledudes.be/a/returns

2. Enter your email address and order number 

3. Choose the refund method: "refund" or "voucher".

4. Select the order and the item(s) to be returned as well as the reasons for the return:

a) The item is too small

b) The item is too large

c) The item is different from the photo presented on the website

d) The cut is not suitable, I am disappointed with the product

e) The article has a defect

f) I received the wrong item

g) The item was delivered too late

h) I ordered several sizes/items to try

i) Other : ……………………………..

5. You will receive a confirmation email as soon as your return request is validated on our part

6. Pack the items to be returned in the packaging, sustainable and recycled, provided for this purpose. We will send you by email a prepaid label in PDF format. Use it to send your package back to us.

7. Once we have received your return, you will be kept informed by email that everything is in order.

8. If you have chosen a refund, you will be refunded via the payment method used when ordering within 5 to 10 working days.

9. If you have chosen a voucher, the voucher will be automatically added to your account and you can use it for your next order.

Exchange in Belgium

There is no specific procedure for exchanges. You can make a return for the item in question. Find the procedure to follow right here : https://littledudes.be/a/returns

You can then place a new order with the item of your choice!

Delivery to Europe

We deliver your packages anywhere in Europe in partnership with Bpost. You will be charged 8€ delivery costs for France, Luxembourg, the Netherlands and Germany. For other European countries, you will be charged 15€ in delivery costs. If the amount of the order is more than 150 €, we offer free delivery!

We will make every effort to ensure that the order is shipped within 48 hours of the validation of the order and receipt of payment (except on public holidays). It then takes 15 days for the reception of your package. This deadline can be modified, beyond our control, according to the evolution of the health crisis.

The delivery times indicated are for information purposes only. If they are not respected, it does not create any right to damages.

You can easily track your order by logging into your account.

Return to Europe

We accept returns, within 14 days after the date of delivery, of any item that is still in its original packaging and has never been used.

If these conditions are met, you can return the item at your expense to our warehouse.

To make your return: 

1. Click on the following link: https://littledudes.be/a/returns

2. Enter your email address and order number 

3. Choose the refund method: "refund" or "voucher"

4. Select the order and item(s) to be returned as well as the reasons for the return:

a) The item is too small

b) The item is too large

c) The item is different from the photo presented on the website

d) The cut is not suitable, I am disappointed with the product

e) The article has a defect

f) I received the wrong item

g) The item was delivered too late

h) I ordered several sizes/items to try

i) Other : ……………………………..

5. You will receive a confirmation email as soon as your return request is validated on our part 

6. Pack the items to be returned in the packaging, sustainable and recycled, provided for this purpose.  

7. Return the item to the following address: 

LITTLE DUDES- YANA LAURENCE

RUE DE LA VALLÉE 67 BOITE 4

1000 BRUSSELS

BELGIUM

8. Once we have received your return, you will be kept informed by email that everything is in order.

9. If you have chosen a refund, you will be refunded via the payment method used when ordering within 5 to 10 working days.

10. If you have chosen a voucher, the voucher will be automatically added to your account and you can use it for your next order.

Trade in Europe

There is no specific procedure for exchanges. Nevertheless, you can make a return for the items in question. Find the procedure to follow right here: insert back to Europe link).  

You can then place a new order with the item of your choice!

ACCOUNT/ORDER QUESTIONS

Your ID is the email address you used to create your account and place your first order. 

If you have forgotten your password, follow these steps: 

1. Click on "my account" at the top right of the home page

2. Tap on "forgot password" 

3. Enter your email address 

1. Identify yourself

2. Click on "view addresses"

3. Edit address

You can pay for your order by credit card, Visa, Mastercard, Bancontact, Maestro, PayPal, Apple Pay and Shop Pay.

If you have received a discount voucher, you can also use it as a payment method.

We use secure payment methods.

It depends on the progress of your order.   

Contact our team quickly, mentioning your order number and the reference of your product(s) by the contact form or by email to info@littledudes.be.

We will make sure to meet your expectations as best we can.

We deliver all over Europe. We reserve the right to change the countries in which deliveries are possible.

If you wish to be delivered elsewhere, please contact us either via the contact form or by email at info@littledudes.be..

Of course! You can check the “gift” option before adding the article in your cart.

In collaboration with RAJA Company, Little Dudes offers gift wrapping in kraft paper, from renewable and recyclable resources. Little Dudes vous propose des emballages cadeaux en papier kraft, issus de ressources renouvelables et recyclables.

You can download your invoice from the confirmation email of your order.

Your cart is located at the top right of the home page. Click on the "cart" icon to access your cart and its contents.

Follow these steps to add items to your cart: 

· Click on the product of your choice

· You then arrive on the sheet of this article

· Choose size and colour

· Click the "add to cart" button

· Continue shopping and check your cart at any time by pressing the "cart" icon

· If you are not yet sure of your choice, you can add the item to your wishlist.

You can place your order on our website 24/7.  

To place an order, follow these steps:

· Add the items of your choice to your cart

· Log in to your account

· Check your shipping address

· Shipping costs will be displayed according to the encoded address

· Choose your payment method and pay for your order.

We have prepared especially for you a guide of sizes and shoe sizes to help you make your choice. Check them out here and here.

Our prices shown are in euros and include all taxes, duties and services. So there will never be any surprises for you! However, the delivery costs may be at your expense. In that case, we will inform you before confirming your order. See the information about our deliveries in the FAQs.

You may have to wait a bit before you can order your favourite items.

If the desired item is visible on Little Dudes with the mention "Sold out", click on the option "notify me when the item will be back". We will keep you informed of the return to stock by email.

Please note that our stock is updated in real time and that we do our best to deliver the items of your choice. However, if you place an order and one of the items in your order is no longer in stock, we will let you know. At this point, you can either change your order or cancel it, in which case we will refund you as soon as possible if your order has already been paid.

You can insert the discount code at the checkout step.

Yes, we use secure payment methods.

Sign up for our newsletter to receive exclusive information about Little Dudes. Be aware of all promotional actions, private sales, new online articles, posts on our blog, etc.

To register, you can do so when paying for your order. You can also do this via the home page, in the dedicated space at the bottom right of the page and in the green banner present on the website.  

If you wish to unsubscribe, you can do so directly from one of the newsletters you have received.

For any question, remark, suggestion, complaint, do not hesitate to contact us either via the online contact formor by email at the following address info@littledudes.be.

We are sorry for this unpleasant surprise! We do our best to deliver your packages in the best possible conditions.

To settle this, contact us as soon as possible either via the online contact form by email at the following address info@littledudes.be.

QUESTIONS ABOUT LITTLE DUDES

Little Dudes is based on three founding values: children's health, fair working conditions and a green and preserved planet.  

Little Dudes was born from the belief that it is possible to be stylish while advocating sustainable, social values and biological materials. Our platform combines the aesthetics of fashion with respect for the environment and ethics.  

By partnering with brands that share our values, we highlight the heart of our concept: buy less but better!  

More information on our commitments right here.

The quality of the articles on our platform meets specific selection criteria:

· fair for the planet,

· for humane working conditions,

· for the health of our children,

· which advocates the beauty of fashion!    

We have selected our partner brands with care, passion and always with kindness, because they do us good and we want to promote them on our e-shop.

More information about our partner brands right here.

In collaboration with the Tishwish Company, Little Dudes offers you eco-friendly packaging for each of your items. They are made from sustainable, recycled and 100% recyclable materials. 

Most are even fully compostable, it is enough to put them in the ground and the packaging will have disappeared in 6 months, without any harmful residues. 

Your packages will also be transported in eco-responsible boxes and closed with ecological adhesive tape. To this end, we collaborate with the European company RAJA. It is ISO 14001 certified, proving that it truly takes into account local and global environmental issues. 

Cardboard boxes are made from recycled and recyclable materials. Kraft paper adhesive tape is the perfect eco-friendly alternative to plastic tape.

We also use herbal paper boxes. This sustainable and recyclable option reduces the demand for wood and its production saves up to 65% water, 30% energy and up to 50% CO2 emissions.

Our partner brands all have sustainable, social values and promote organic or recycled materials. The products of some of them are certified using labels, others are not. Nevertheless, they are all brands with quality products and strong environmental and societal concerns.

More information about our products right here

Discover our concept!

When organic material finds its way into our wardrobes, it can only be good for our body, our health as well as for the planet! In organic fashion, clothes and accessories come exclusively from organic farming (it’s a bit the same as for food shopping).

More information on organic fashion right here.